Select the Closed ticket with date button. Select the sales date of the original ticket, using the calendar.
Find the original ticket and select RETURN.
When the return screen shows, select the items you want to return and press process when you are done selecting them. You may press multiple quanity if the quantity is more than 2.
An open ticket will be created with negative value. Press the payment method for return.
When prompted for confirmation, press YES. If you do not have permission to do return it will ask for the manager's access code.
Return will be processed.