If you need to correct a credit card payment method, you may use credit card payment void function to make the close ticket as open ticket. (ex.Processed a different credit card payment by accident).
This process will only work if the transaction did not get settled. For the tickets that already have been settled, refer to Return from : Void & Return
FD: MAP Screen > Ticket button on right side > CREDIT Tickets > select ticket
QSR: Sales Screen > Ticket button on top left corner > CREDIT Tickets > select ticket
Press VOID X.
When prompted for confirmation, press YES. If you do not have permission to do VOID it will ask for the manager's access code.
Payment will be deleted and you will be able to see an open ticket.